Refund Policy

Last Updated: October 8, 2025

1. Free Educational Resources

All current content on GiftLash.org is provided free of charge. Users have unlimited access to our educational resources about gift cards, restaurant services, and telecom information without any payment requirements.

2. Future Premium Services

In the event that GiftLash.org introduces premium content, paid subscriptions, or other fee-based services in the future, the following refund policy would apply:

2.1 Subscription Services

For any future subscription-based services:

• Monthly subscriptions: Refunds may be requested within 7 days of purchase if the service does not meet the described standards.
• Annual subscriptions: Refunds may be requested within 30 days of purchase if the service does not meet the described standards.
• Partial refunds may be offered for unused portions of longer-term subscriptions at our discretion.
• Subscriptions canceled mid-term will remain active until the end of the current billing period, with no additional charges thereafter.

2.2 One-Time Purchases

For any future one-time purchases (e.g., downloadable educational guides):

• Refunds may be requested within 14 days of purchase if the product does not meet the described standards.
• Products that have been fully downloaded or accessed may be eligible for refunds only if they are demonstrably defective or significantly misrepresented in our description.

3. USA Consumer Protection Compliance

Any future refund policies will comply with USA Federal Law No. 15 of 2020 on Consumer Protection and related regulations. This includes:

• Clear disclosure of all terms and conditions
• Fair and transparent refund processes
• Prompt processing of eligible refund requests
• Appropriate remedies for defective or misrepresented products

4. Refund Process

In the event that we introduce paid services and you are eligible for a refund:

1. Submit a refund request to [email protected] with your order number, email address used for purchase, and reason for the refund.
2. Our customer service team will review your request within 3 business days.
3. If approved, refunds will be processed to the original payment method within 5-10 business days.
4. You will receive an email confirmation once your refund has been processed.

5. Non-Refundable Items

In the event that we introduce paid services, the following would not be eligible for refunds:

• Services that have been used extensively beyond a reasonable trial period
• Custom-developed educational resources created specifically for a user
• Services where the terms explicitly state they are non-refundable

6. Currency and Payment Processing

In the event of future paid services:

• All transactions would be processed in Canadian Dollars (CAD) or US Dollars (USD)
• Refunds would be issued in the original currency of payment
• We would comply with all Canadian and US banking regulations regarding payment processing and refunds

7. Exceptional Circumstances

We recognize that exceptional circumstances may arise. In such cases, we will review refund requests on a case-by-case basis. These may include:

• Technical issues that significantly impair service usage and cannot be resolved
• Unauthorized purchases
• Major service outages

8. Contact for Refund Inquiries

For any questions regarding this refund policy, please contact:

Email: [email protected]
Phone: +1 (604) 782-1491
Mail:
Customer Service Department
giftlash.org Ltd.
1055 West Hastings Street, Suite 300
Vancouver, BC V6E 2E9
Canada

9. Changes to This Policy

We may update our Refund Policy from time to time. We will notify users of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of our services following the posting of changes constitutes acceptance of those changes.